8 Key Award Winning Customer Service Startup

Most leaders agree that poor customer service is a killer business today , in terms of lost customers , reduced profits and low morale . But the perception of the average customer experience continues to decline . Young entrepreneurs and startups , in particular , often remain focused naive - though their passion - about what it takes to deliver high quality services expected .It is a tough job , and experienced entrepreneurs simply do not know where to start and how to do it . Chip Bell and Ron Zemke , who are experts in this field , provide some special insight best I've seen , in their book " Managing Knock Your Socks off Service. " Eight initiatives they should be required reading for every entrepreneur :1 . Find and retain quality people . You should start by hiring only people who are willing and able to make a serious customer service occurs . Make sure you know and communicate well what do you mean by high quality service . Fully train them , give them authority , make them accountable and tie their pay to customer satisfaction .2 . Know your customers intimately . This means personally listen , understand and respond to the evolving needs of your customers ' and shifting expectations . Then make sure that everyone on the team doing the same thing , and are motivated to improve the game with your startup . Looking complain and lose customers to the most important input .3 . Build a vision of ministry all who see as clearly . This means articulating and live customer service mindset to the team , in front of the customer and in the board room . It should be understood , written and verified . It also should have regular measurement and metrics to make it real , and it must refer to the competition .4 . Make the service delivery process " happy . " A service process is designed to make it easy to do business with . This process should be employee friendly , and customer-friendly and has a feedback mechanism to improve poor outcomes . If service of the employee is not satisfied , the process is not working anymore .5 . Continuously train and coach . Companies with great services are routinely spend 3 percent to 5 percent of payroll training team members - seasoned and new . Leaders have found that keeping everyone on top of changes in technology , competition and customer demands is essential for success . Services people need the support of a team required .6 . Engage , empower and inspire . Involve team members in fixing the customer's problem , and fix broken processes causing the problem . Empower them to look beyond the simple rules for solutions , not out of habit , routine or fear . Inspiration is the process of creating excitement , enthusiasm and commitment , with passion and action .7 . Recognize , reward , incent , and celebrate . With human nature , the people who work for and with you want to do a good job . Best incentive is to give them something good in return . It should begin with constructive feedback on how well they are doing , and what they can do to improve . Do not forget the recognition of the achievements and efforts .8 . Set the tone and lead the way . Like it or not , you are a role model for everyone in private your startup . How do they see you are dealing with and talking about colleagues , partners , team members and customers to tell them what the real rules of behavior for the customer service . You can not deceive or manipulate people to do quality work .Customer service does not just handle exceptions , anything you can think about it later , once the business up and running . This is the core process that should and effective when you give your product or service first .Customer service elements of what you think are most important and why ? Let us know with a comment .